FAQ

1: Do you are factory or only company?
We have factory to produce our outdoor, camping and garden products, and also we have the cooperation brother companies for some other brand.

2: Why we can choose you?
1): Reliable---we are the real company, we dedicate in win-win
2): Professional---we offer the outdoor products exactly you want
3): Factory---we have factory, so have reasonable price


3: How about the shipping cost?
If your goods is not large, we can send goods to you via courier company

, such as FEDEX, DHL,we cooperated with them for long time, so we have good price.If your goods is large, we will send to you via sea, we can quote the price to you, then you can choose whether use our forwarder or yours.


4: How about the price?Can you make it cheaper?
The price depends on the item your demand ( material,Shape,size,quantity etc).

And the price is negotiable when there is special time.


5: How about the sample time? Does the sample fee can be returned?

Sample time:3~10days after samples confirmed.  If the order reach or exceed behind MOQ quantity, proofing fee refunded. If not reached behind MOQ quantity, proofing fee will be taken by your side.


6: About the sample what is the cost of transportation? 

The freight depends on weight, packing size and your country or province region, etc.  You can confirm slipper by photo and video to save this money, If you become our old customer. 


7: What is the payment?

Payment: T/T,30% deposit, and balance against copy of BL.


8: How to control quality? 

A, all the raw materials by IQC (Incoming Quality Control) before launch whole process into the process after the screening. 

B, process each link in the process of IPQC (Input process quality control) patrol inspection. 

C, after finished by QC full inspection before packing into the next process packaging. 

D, OQC before shipment for each slipper to do full inspection.   


9: Can we have our Logo or company name to be printed on your products or package? 

Sure. Your Logo could be printed on your products by Hot Stamping, Printing, Embossing, UV Coating, Silk-screen Printing or Sticker.


10: How to order?

Please send us your purchase order by email : lohas@lohasoutdoors.com, rebeccagreat@163.com or call us 86-57186164821/ 86-15657151850 directly. Or we can make you proforma invoice under your request.


We need to know the following information for your order before sending your PI.


1), Product information, quality, specification( size, material, technological if needed and packing requirements etc.)

2). Delivery time required

3). Shipping information-company name , address, contact information, Destination sea port.
4). Forwarder's contact details if there's any in China.


11: How can order the products without any acknowledge of import?

We could arrange you shipping or air or express for you and delivery everything to your port or provide you door to door service.


12: Do you have stock?

Some products have stock, some products are under regular production, we can make delivery immediately if needed.